IT infrastructure management services

control, stability and manageability

Most global companies see their dependency on their IT systems increase drastically every year. The management of an organization’s IT infrastructure plays a crucial role in ensuring the stability and performance of all applications within the organization. Obviously, an outage or fault in an infrastructure asset can lead to a critical disruption in production, operations or development platforms of a business unit or worse, an entire organization.

GSS has developed a wide range of Infrastructure management solutions that aim to increase control, stability and manageability within your IT infrastructure management. You minimize your downtime, but more importantly you are able to focus on business drivers and growth versus managing infrastructure incidents.

this is what we do:

Our services allow you to operate on an “always-on” basis by providing full service on monitoring, managing and maintaining of your IT environment 24/7 globally. We act as the control tower of your IT infrastructure managing IMAC (Install, Move, Add & Change) procedures, capacity planning, and the implementation of patches & updates, and global infrastructure project implementations. Our hybrid delivery model aims to consolidate OEM support contracts into one global contract, supplemented with our own worldwide IT support services. It not only leads to significant cost reduction and security improvements, but also closes SLA delivery gaps in remote locations. CMDB and asset lifecycle management forms a strong foundation for digital resilience and operational excellence, but it also enhances corporate social responsibility by curbing the production of e-waste.

this is how we do it:

We act as a single point of contact consequently eliminating the complexity of dealing with multiple support providers. We help you consolidate various support contracts to obtain a unique contract with a single end-date that allows us to manage your IT infrastructure efficiently and effortlessly. We do it all with dedication, care and enthusiasm. Our mission is to guarantee a fully operational managed global infrastructure so that you can focus on your organizational business drivers. As your IT infrastructure evolves, we stand by your side as a loyal and can-do mentality partner.